Scope of this statement

This Accessibility Statement applies to our public website, digital content we publish online, and client service interactions that occur through the site or in connection with visits to our offices. It outlines our approach to accessible communication, the availability of support for assistive devices and technologies, and the measures we take to ensure that individuals with disabilities can access information in an inclusive manner. It also explains how you can provide feedback or request accommodations so we can continue to improve accessibility.

Accessible communication and feedback process

We are committed to communicating with people with disabilities in ways that take into account their needs. Upon request, we will provide or arrange for accessible formats and communication supports for publicly available information, including explanations of any information that is not accessible by default. We welcome feedback on the accessibility of our services and website and will respond to feedback in a timely manner. You can provide feedback or request accessible formats by contacting “Accessibility Coordinator” at [email address], [telephone number], or [mailing address]. We will work with you to provide information and communications in a suitable format, including print, large print, accessible PDF, or other formats, and we will confirm timing and delivery that meets your needs.

Assistive devices, service animals, and support persons

We welcome people with disabilities who use assistive devices and will ensure that our staff are trained and familiar with the use of assistive devices that may be used while accessing our services. We welcome service animals accompanying people with disabilities in the areas of our premises that are open to the public, and we will provide guidance if provincial health or safety laws restrict access for service animals in specific areas. We welcome support persons who accompany people with disabilities and will ensure that they are not prevented from participating in meeting or service interactions. If a fee is charged for an event or program, we will provide advance notice about fees, if any, applicable to support persons.

Training and awareness

We provide training to staff on accessible customer service and on the requirements of the applicable accessibility standards, including how to interact and communicate with people with various types of disabilities and how to provide assistance when requested. Training is provided to new employees as soon as practicable after they begin employment and on an ongoing basis when changes are made to our policies or practices. We maintain records of training completion and continually reinforce awareness of accessibility principles in our service delivery.

Notice of temporary disruptions

We will provide public notice in the event of a planned or unexpected disruption in facilities or services usually used by people with disabilities. The notice will include information about the reason for the disruption, its expected duration, and a description of alternative facilities or services, if available. Notices will be posted in a manner that is accessible, including on our website and at the affected premises as appropriate. We will make reasonable efforts to minimize disruptions and to maintain alternative options when disruptions are unavoidable.

Web content standards and continuous improvement

We endeavor to ensure that our website and digital content comply with recognized web accessibility standards, including the Web Content Accessibility Guidelines Level AA for applicable content. We review our site design, navigation, color contrast, text alternatives, keyboard navigation, and document formats to identify and address barriers. We are committed to continuous improvement and welcome suggestions from users about how we can make our site and services more accessible. Where third-party content or platforms limit our ability to fully meet accessibility standards, we will provide accessible alternatives or assistance upon request.

Contact for accessibility requests

If you need an accommodation, an accessible format, a communication support, or wish to provide feedback on our accessibility, please contact Accessibility at info@capstanlegal.ca, 647.372.5145, or 339 Queen St East, 1st, 2nd & 3rd Floor, Toronto M5A 1S9, Canada. We will acknowledge requests within a reasonable time and will work with you to meet your needs promptly. This statement is available in alternative formats upon request.